Couriers are currently running 4-7 days behind. If you require pet food, please allow for an extra 7 days minimum shipping time on top of our estimates. Couriers currently have more freight than ever experienced before and have to work with extra COVID safety measures. Many Sydney based couriers are located in the West and South West of Sydney which are hot spot areas. These depots which they work from can be shut down without notice, sometimes for 1-2 days until cleaning and testing has taken place. Please keep this in mind when ordering ANYTHING online.
FREE SHIPPING POLICY FOR FLEA, TICK & WORM TREATMENTS
Free shipping is available on selected flea, tick & worming products which can be reduced down in size and sent via regular post. These parcels are sent via regular post with no tracking and no insurance. The parcel is sent at the customers own risk and can take a little longer to arrive. Products may be opened to allow for reduction in size.
FREE SHIPPING IS AVAILABLE TO THE FOLLOWING METRO & MAJOR REGIONAL POSTCODES.
SYDNEY - ORDERS OVER $49
2000-2077, 2084-2158, 2160-2234, 2558-2560, 2560-2570, 2745-2750, 2759-2761, 2763-2770
NEWCASTLE & HUNTER - ORDERS OVER $49
WOLLONGONG AND SOUTH COAST - ORDERS OVER $49
2500-2540, 2560-2560, 2773-2786
A.C.T - ORDERS OVER $49
FREE SHIPPING IS AVAILABLE TO THE FOLLOWING MAJOR CITIES POSTCODES FOR ORDERS OVER $130
3000-3047, 3048-3058, 3060-3062, 3062-3088, 3101-3207, 3765, 3802-3806, 3975-3977
5000-5049, 5061-5115, 5126-5166, 5168-5168, 5900-5999
4000-4054, 4056-4179, 4205-4208, 4300-4305, 4500-4511, 4520-4520,
GOLD COAST & TWEED HEADS
PERTH (ALLOW 5-9 WORKING DAYS FOR DELIVERY ONCE NOTIFIED ITEM HAS BEEN DESPATCHED)
6000-6021, 6023-6082, 6090-6172
COLLECTION FROM OUR SYDNEY WAREHOUSE
Customer orders may be collected from our warehouse. We will notify you when your order is ready for collection if you wish to collect it from us.
We ship most of our parcels within 1-2 working days of receiving an order, sometimes an extra day or two is needed for out of stock products. If some of the products you have ordered are not in stock at time of dispatch and we do anticipate a lengthy delay, we will contact you.
Shipping prices are scaled depending on your selected items size/weight and your postcode. If you would like a quote on shipping, please select your items and then enter your postcode in the 'shipping rates' tab, located on the right hand side of our home page.
All of our items are shipped with an "Authority To Leave" on the package label which lets the courier driver know that it is OK to leave the parcel in your absence. If this is not OK, please let us know prior to shipping.
We do not ship large items such as dog food to P.O Boxes sorry. A physical street address must be provided. Couriers other than Australia Post are unable to leave parcels with a local post office.
If you require more information on our shipping options, please send us an email via the contact form at the top right of your screen.
At present we only ship internationally to the USA. We can ship small parcels up to 2kg (4.4 Pounds) in dead weight at a flat rate of $15.95. Parcels will generally take 6-14 days to arrive to your destination, however they may also take up to 28 days. Parcels are shipped with Australia Post before being placed with USPS. A tracking number is provided at time of dispatch for your piece of mind.