This privacy policy will explain how iPetStore collects, uses and protects it’s customers personal information.

Information that we collect

We collect personal information such as Name, Telephone number, Addresses, Age, E-mail addresses, username & passwords to help process your current and future orders.

This information is collected when you sign up with an account for us, order products or enter competitions.

Information we collect automatically

We may automatically collect some information when you come to our site. This information helps us improve our site and your experience on our site.

The information we collect automatically includes information about the computer or device you use to come to our Site. This can include the software that runs your computer, the type of software you use to access and search the Internet, the I.S.P you use to go online, and the Internet address assigned to your computer. (This Internet address is called an Internet Protocol (IP) address). We also collect data about how you use our Site such as the times you come to our Site and for how long. We may also know what websites you went to before and after our Site. It is not uncommon for online stores to collect this type of data.


Like many websites, our Site uses “cookie” technology. A “cookie” is a small data file. Our Site may store cookies on your hard drive. Cookies help us know when you come back to our Site. Cookies also help us “remember” information about you. We may try to remember things such as what products you prefer and your log-in information. Personal Information may be tied to these cookies. We do this to help bring you a better shopping experience. It can make check out faster. It also helps us make shopping more personal to you. If you have a fish and not a dog, we may use cookies to know to show you deals on fish bowls and not dog bowls. You can set your browser to not accept cookies. If you do not accept cookies, however, you cannot buy online or log-in to your accounts.

How we use your information

iPetStore may use your information for the following purposes:

  • Help process orders which you have placed with us
  • To assist in sending you dispatch orders, invoices and credit notes via email or post
  • To keep in touch with you regarding promotions and competitions
  • Find out what products you like based on past orders
  • Communicate with you via text message, email, phone call or mail

How we protect your personal information

iPetStore takes steps to prevent the theft, unauthorized distribution and copying of your personal information. We do this via the following:

  • Your information is protected by us and stored on our server which is located in a securely protected premises and also protected with a firewall
  • We do not provide your information to third parties unless instructed by a law agency
  • We do not hold your credit card details. Your credit card details are not held by iPetStore but via our secured gateways, E-Way & Paypal which use specially encrypted technology

For more information on our privacy policy and to opt out of promotions and specials, please contact us on

ACN: 166 262 068