Q: Are your prices in Australian Dollars?
A: Yes. We're an Aussie company based in Sydney, Australia. If you are purchasing from the USA please click here for the current exchange rates

Q: Do you have a shop front?
A: Yes. Our warehouse is located at 28/3-11 Flora St, Kirrawee, NSW, 2232. You are welcome to visit Monday-Friday 9am-4pm. Please note that we do not guarantee that all products you see here on our website will be available in our warehouse.

Q: Can i pick up my order?
A: Yes. A click and collection option is available on our website. Please be advised though that customer pick ups do not take priority over other orders and we will notify you when your order is ready for collection.

Q: Where do you ship your products from?
A: Our warehouse, which is located at 28/3-11 Flora St, Kirrawee (Sydney), NSW, Australia. Some items such as (but not limited to) beds may be shipped from the manufacturer.

Q: I am still getting charged for shipping, i thought it was free?
A: It is only free for orders over $99 going to Sydney, Melbourne, Adelaide, Brisbane, A.C.T & Perth, Hobart, Gold Coast, Illawarra, Hunter Regions and selected major regional areas such as Orange & Geelong. The suburbs defined as 'metro' are set by our couriers and not us sorry. For more info please view our shipping section.
For customers in the USA a $15.95 shipping fee applies regardless of the orders size.

Q: How long will it take for me to receive my goods?
A: Not long. We generally dispatch orders within 1-2 days of receiving them. If you live in Sydney, Melbourne or Brisbane metro then you can generally expect to your receive your item(s) the very next working day, if your order was placed prior to 11am. If you are an Adelaide metro resident then you can generally expect it 3 working days after time of order placed. For more info please see our shipping section.
International orders to the USA can take between 6-14 days however may also take up to 28 days. In our experience, customers on the West Coast receive their orders around the 8 day mark and customers on the East Coast around the 8 day mark.

Q: Do you have a returns policy?
A: Yes, we have a 30 day money back, no questions asked return policy if you are not satisfied with your product(s).  This does not apply to food, treats, medication, shampoo's that have been received and opened. Purchaser must also pay for the postage back to iPetStore.

Q: Can i pay via EFT/Bank Deposit?
A: Yes. Please just select 'bank wire' method on check out to see our bank details.

Q: Are you able to provide sample bags of food? 
A: Generally not. From time to time we are able to offer promotional packets, just not on every variety we stock.

Q: Do you have a number we can contact you if we wish to place an order by phone or need help?
A: Yes. For Australian customers we are contactable on (02) 8091 4738 between 9am & 4pm AEST. For USA customers, please send us an email and we will reply to you within 8 hours.

Q: Is the Flea, Tick & Worm control that you stock, genuine?
A: Absolutely! The reason our med's are so cheap is because we sell based on volume not high margin. You can also be assured that all med's have long shelf life because we turn them over so often.

Q: How come you are so much cheaper than other retailers in the US?
A: Due to our lower buying prices and the current exchange rate, we are able to offer much more competitive rates than US retails.

Q: Are your flea, tick & worm products the same as US retailers?
A: Yes. Products here such as Frontline Plus, NexGard & Advocate are made in the same factories as the products found in the US.

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