Shipping Information
We offer convenient shipping options across Australia. Free shipping is available to the following metro and major regional areas:
- Sutherland Shire & Sydney: Orders over $49
- Newcastle & Selected Hunter Region: Orders over $89
- Wollongong & Selected South Coast Region: Orders over $89
- A.C.T.: Orders over $89
- Melbourne: Orders over $99
- Gold Coast & Tweed Heads: Orders over $99
- Brisbane: Orders over $99
Warehouse Pickup (Sydney):
Customers are welcome to collect their orders from our Sydney warehouse. We will notify you when your order is ready for pickup.
Shipping Times & Costs:
Most orders are dispatched within 1-2 business days. Occasionally, dispatch may take an extra day or two if an item is out of stock. We will contact you if a significant delay is expected. Shipping costs are calculated based on the size, weight of your items, and your postcode. Get an instant shipping quote by adding your items to the cart and entering your postcode in the shipping calculator on our website.
Authority to Leave:
All parcels are shipped with "Authority to Leave." This authorizes the courier to leave the parcel at your address if you are not home. If you prefer not to have your parcel left unattended, please inform us before your order is shipped.
Important Shipping Restrictions:
- We cannot ship large items, such as dog food, to P.O. Boxes. A physical street address is required.
- Couriers (excluding Australia Post) cannot leave parcels at local post offices.
Questions?
For further shipping information, please contact us via the contact form on our website.