FAQ's
🐾 iPetStore Frequently Asked Questions
Pricing & Payments
Are your prices in Australian Dollars? Yes. We're an Aussie company based in Sydney, Australia. If you are purchasing from the USA please click here for the current exchange rates.
Can I pay via EFT/Bank Deposit? No, we are no longer taking payment by EFT sorry.
Store, Pick Up & Location
Do you have a shop front? Yes. Our warehouse is located at 27/3-11 Flora St, Kirrawee, NSW, 2232. You are welcome to visit:
Monday-Friday 9:00am–5:00pm
Saturday 9:00am–5:00pm
Sunday 10:00am–2:00pm
Please note that we do not guarantee that all products you see here on our website will be available in our warehouse.
Can I pick up my order? Yes. A Click and Collect option is available on our website. Please be advised though that customer pick ups do not take priority over other orders, and we will notify you when your order is ready for collection.
Where do you ship your products from? Our warehouse, which is located at 27/3-11 Flora St, Kirrawee (Sydney), NSW, Australia. Some items such as (but not limited to) beds may be shipped from the manufacturer.
Shipping & Delivery 📦
How much is shipping? Shipping prices are scaled depending on your selected items' size/weight and your postcode. To get an exact quote on shipping, please select your items and then enter your postcode in the 'shipping rates' tab on the right hand side of our home page (or during checkout).
Do you offer free shipping? Yes, we offer free shipping for orders over $99 to major metropolitan areas. We also ship free for orders over $49 to the following Sutherland Shire suburbs: Alfords Point, Bangor, Barden Ridge, Bonnet Bay, Burraneer, Caringbah, Caringbah South, Como, Cronulla, Dolans Bay, Engadine, Grays Point, Greenhills Beach, Gymea, Gymea Bay, Heathcote, Illawong, Jannali, Kangaroo Point, Kareela, Kirrawee, Kurnell, Lilli Pilli, Loftus, Lucas Heights, Menai, Miranda, Oyster Bay, Port Hacking, Sylvania, Sylvania Waters, Taren Point, Woolooware, and Woronora.
How long will it take for me to receive my goods? We generally dispatch orders the same day or the next business day.
For Australian orders, delivery times vary by location:
VIC: 3–5 working days
NSW, SA, ACT: 4–8 working days
QLD, NT, WA, TAS: 6–10 working days
Note: These time frames are estimates only and may be affected by external factors.
Returns & Products
Do you have a returns policy? Yes, we have a 30-day money-back, no questions asked return policy if you are not satisfied with your product(s). This does not apply to food, treats, medication, or shampoos that have been received and opened. The purchaser must also pay for the postage back to iPetStore.
Are you able to provide sample bags of food? Generally not. From time to time we are able to offer promotional packets, just not on every variety we stock.
Is the Flea, Tick & Worm control that you stock, genuine? Absolutely! The reason our med's are so cheap is because we sell based on volume not high margin. You can also be assured that all med's have long shelf life because we turn them over so often.
Are your flea, tick & worm products the same as US retailers? Yes. Products here such as Frontline Plus, NexGard & Advocate are made in the same factories as the products found in the US.
How come you are so much cheaper than other retailers in the US? Due to our lower buying prices and the current exchange rate, we are able to offer much more competitive rates than US retailers.
Contact Us
Do you have a number we can contact you if we wish to place an order by phone or need help? Yes. For Australian customers we are contactable on 0497 554 201 between 9am & 5pm AEST, weekdays. For USA customers, please send us an email and we will reply to you within 8 hours.
