Shipping

Getting their favourites to you

Delivery & Click & Collect

Delivered to your door or collected from our Kirrawee warehouse. Find your delivery options, shipping costs and collection details below.

Your local pet supply stop

Click & Collect in Kirrawee

Shop online and collect your order from our Kirrawee warehouse.

  1. Place your order online. Choose the pickup option at checkout.
  2. Wait for your collection notification. We let you know when your order is ready.
  3. Collect from our Kirrawee warehouse. Visit during the collection hours listed here.
Please wait until your order is ready. Your order confirmation does not mean it is ready for collection. Wait for your ready-to-collect notification before visiting.

Where to find us

iPetStore
Warehouse 27, 3–11 Flora Street
Kirrawee NSW 2232

Collection hours

Monday–Friday
9am–5pm
Saturday
9am–3pm
Sunday
10am–2pm
Get directions

For our Shire neighbours

Free same-day Sutherland Shire delivery

Place your order of $49 or more before 11am on weekdays for free same-day delivery within the Sutherland Shire.

The same-day offer applies to weekday orders placed before the 11am cutoff. Our standard Shire delivery estimate is 1–2 business days.

Shipping costs & delivery times

Free shipping is available on qualifying orders to the metro and major regional areas below. For other orders, shipping is calculated at checkout using your order's size, weight and delivery postcode.

Free shipping thresholds

Destination Estimated delivery Free shipping
Sutherland Shire Same day for weekday orders before 11am;
otherwise standard estimate of 1–2 business days 		$49+
Sydney 1–2 business days Orders over $69
Newcastle & Hunter Region 1–3 business days Orders over $89
Wollongong & South Coast Region 1–3 business days Orders over $89
ACT 1–3 business days Orders over $89
Melbourne 1–3 business days Orders over $129
Gold Coast & Tweed Heads 1–3 business days Orders over $129
Brisbane 1–3 business days Orders over $129
Adelaide 3–5 business days Orders over $129

Standard shipping

For orders below the applicable free-shipping threshold, the following rates apply. Enter your delivery details at checkout for the final shipping cost.

Destination Estimated delivery Shipping cost
Sutherland Shire & Sydney 1–2 business days $7.95 fixed rate
Newcastle & Hunter Region 1–3 business days $8.95 fixed rate
Wollongong & South Coast Region 1–3 business days $8.95 fixed rate
ACT 1–3 business days $8.95 fixed rate
Melbourne, Gold Coast, Tweed Heads, Brisbane & Adelaide 1–5 business days, depending on destination From $7.95, weight-based
Rest of Australia, via Australia Post Varies by destination From $7.95, weight-based

Weight-based shipping

Applies to Melbourne, Queensland, South Australia and the rest of Australia.

Parcel weight Shipping cost
Up to 1kg $7.95
Over 1kg and up to 3kg $9.95
Over 3kg and up to 5kg $14.95
Over 5kg From $14.95; final cost calculated at checkout

Before your order arrives

Order processing

Most standard orders leave our Sydney warehouse within 1–2 business days of ordering. The same-day Shire offer follows the cutoff above.

Dispatch may take an extra day or two if an item is temporarily out of stock. We contact you if we expect a significant delay.

Authority to Leave

Parcels ship with Authority to Leave by default. This allows the courier to leave your parcel in a safe, secure spot if you are not home.

If you do not want your parcel left unattended, please contact us before dispatch to arrange an alternative.

PO Boxes & Post Offices

Large or heavy items, including bulk dog food, require a physical street address and cannot be shipped to PO Boxes.

Couriers other than Australia Post cannot leave parcels at local Post Offices for collection.

Pickup & local-delivery-only products

Some products are marked for warehouse pickup or local delivery only. Check the product page before ordering.

For Click & Collect orders, wait for your ready-to-collect notification before visiting our Kirrawee warehouse.

Need a hand with delivery or collection?

Contact our team with your question. If you already have an order, include your order number.

Contact us